Your VOIP Questions Answered

Are you a small business looking to buy a business telephone system? Have you heard about the latest VoIP technology and its benefits? Before you invest in a VoIP service, here are a few things you must understand about it. You must have a knowledge of its security, reliability and even the types of VoIP services in the market. You want to make sure that you get the best type for your company at the same time manage costs.

What are the types of VoIP phones?

An IP phone looks like a standard phone but it connects to the Internet using an Ethernet connection. A regular phone uses a telephone line. You can get an unlimited minutes plan that comes with unlimited extensions. You can use these for your IP phones. Some business VoIP service suppliers also provide a computer interface so that you can see who in your office is currently engaged in a call and which clients are calling. You can also read notes that other employees have taken while taking a call from a client.

Another type of VoIP phone system uses virtual phones. If you don’t want to pay for actual phones, this is a good alternative. You download a desktop application to your Mac or PC. You then plug in the headphones and a microphone to start sending and receiving calls. Your clients will still dial a traditional telephone number to call you. They won’t have the slightest clue that you are only using a virtual telephone. You can make outbound calls too so it really functions like an actual phone.

Another option is using an analogue telephone adapter. This allows you to plug your existing analogue telephone into your Ethernet connection. This is a great way to save money because you don’t need to buy a new phone. If you already have several analogue phones in the office, you can still get them to work with this new technology. The downside is since they are analogue phones that are not built for VoIP technology, they don’t have as many features as IP phones. You may end up with a plan that has features you cannot use simply because your phone does not have the specific button or menu of options to support those features. You may waste money paying for these features that you cannot utilize. On the other hand, IP phones can be expensive. They are not exactly a cheaper solution but it all still depends on the number of phones you need in your office.

Moving from an analogue phone system to a business VoIP system can simplify your office functions. You can simplify your office bills too.

Will my system be safe from hackers?

We all have heard of horror stories from people who have accounts hacked over the Internet. Their money, security numbers and even identities have been stolen. Some huge companies have also been vulnerable to cyber attacks. Even governments have experienced this. There are hackers out there that can penetrate even the most robust systems.

Because VoIP is a system that uses the Internet, you can be vulnerable to cyber attacks. What happens when you get hacked? Well, when your VoIP is compromised, another company swoops in and takes over your phone lines. These hackers can record your conversations. They can watch what you do online.

Some hackers can access your communication line and sell your minutes to other people who also don’t have enough knowledge about the company they are purchasing the minutes from. They don’t know that this is not a legitimate company. The problem lies when these criminals use your international calling minutes. The fees can add up quickly. If you don’t figure out what’s going on fast, you will end up making a huge dent in your finances.

To avoid situations like these, talk to your business VoIP provider about the security measures they use to protect their clients. Compare providers in this aspect too not just according to price and features that they offer. You don’t need a system that has all the bells and whistles only to be hacked easily in the future.

Can I function without my landline entirely?

Yes you can but don’t stop reading here. If you have a service provider that has multiple server locations, a great service level agreement and a full network redundancy, you don’t have to worry about service problems. You should be able to receive reliable service. However, you may still experience some problems. For example, if the power goes out, you won’t have any phone service. If you have trouble with your Internet connection, calls can be dropped and the line may be choppy. Your system can go down.

For these reasons, choose a service that enables you to set up a backup plan. If the power goes out, the provider should automatically transfer all your calls to your analogue telephone lines. The same should also be true when your Internet goes down. This functionality can allow your company to remain up and running. Because of recent advances in technology, VoIP has become quite reliable but it is still wise to keep at least one landline. This is your insurance against power interruptions and other calamities.

End Notes

Moving from an analogue phone system to VoIP has its advantages. Because you get more affordable calls, you can save your business money. You can invest it in other areas to make your company grow. You can also give your company a more professional appearance. Even small businesses can utilize the features of a big company’s business telephone system through the use of VoIP. Choose a VoIP system that makes it easy for you to move from an old PBX system to your new platform. Whatever your needs are, the best VoIP providers have the features and services you need to be ahead of the competition and dominate in your industry. They can also give you competitive prices in terms of calls and value-added services.